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Measurables: Agreements vs. Expectations

Published: March 21, 2019


Your Scorecard will always be a work in progress, and that’s a good thing! Digging deeper to learn where you can push forward or where you need to pull back is a sign that you care about your team and are showing good leadership. It all starts with a strong Scorecard that illuminates strengths and weaknesses, providing an avenue to implement changes or address people issues. Keep your scorecards up to date with Ninety EOS software

When you have multiple people in one seat, it becomes even more important to have clear measurables to manage their performance. Ninety’s Founder and Certified EOS Implementer™, Mark Abbott, shares advice he provides to clients when establishing best practices for measurables and performance tracking:

  • Everyone in the seat must have the same measurables.
  • The Manager and the Managee need to set and agree on target(s) below which they both know there is an issue. Essentially, set the bottom line in terms of what is acceptable each week.
  • Then, when the numbers aren’t hit, they get added to the Issues List.
  • Thus, everyone might have a different minimum target, but will have the same measurable.

By following these tips for building out your Scorecard, you can track performance by individual to monitor growth or build in support and training if a measurable lands on the Issues List more than once.

The key to success here, is to establish your measurable targets as agreements, not expectations. When there is an agreement in place, and that agreement is not lived up to, there are no surprises and it’s time to talk about what happened and implement plans for change and improvement.

These types of agreements versus expectations offer more than just an opportunity to get the Scorecard right, as they establish an open line of communication, transparency and trust between the Manager and Managee. When people have agreements, they make a commitment to themselves and the other party to live up to what they promised. This small difference in your leadership approach can have a huge impact on buy-in, sense of empowerment and ownership for your people. All of that directly translates to how hard your people work, and how hard they want to work.

Try it out with your measurables in Ninety, and see where else you can apply the concept.

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