The Accountability Chart is your number one place for defining and documenting roles and responsibilities for each member of your team.
Like Certified EOS Implementer™, Randy Taussig, writes:
Clear accountability with measurable expectations will help build a healthy culture of ownership within your organization and will free people to take initiative to solve problems.
Randy shares a great test to ensure you are being as clear as possible with ownership and accountability:
- Identify an issue in your organization.
- Clearly confirm which function (person) on your Accountability Chart “owns” it.
- If the answer is not straightforward, then you’re not quite there!
Keep working your Accountability Chart until its water tight and you'll be well on your way to building a culture of ownership.